ProAndon - Your Andon Solution

ProAndon Inc.

Pro-Alert Andon Frequently Asked Questions

What can an andon do for my business?

What will the Pro-Alert andon cost me?

Will I need to buy anything else to make the Pro-Alert andon function?

What type of Wi-Fi web enabled devices may be used to log on to the andon network?

How soon after I order will I receive my andon?

How will I install the Pro-Alert andon?

What are some of the customized options?

Wi-Fi/wireless networks will not work in my facility. Does Pro-Alert offer other network options?

Can the Pro-Alert andon work on my existing network (wireless or wired).

Is the Pro-Alert network secure?

How many Pro-Alert andons will I need for my facility?

How long will Pro-Andon warranty the Pro-Alert andon?

Q: What can an andon do for my business?

A: The Pro-Alert andon purposes as an effective status communication tool within your work environment. It is a component of the visual workplace and may be used for status of a variety of conditions within the workplace and other uses as follows:

- The andon's primary purpose is to alert specific personnel of a problem that needs to be resolved, minimizing the time to locate the required personnel and the time it takes for them to respond to the problem.

- Events may easily be scheduled into memory with a very simple web interface, that would remind certain personnel of duties, meetings, or tasks, etc. that need to be performed.
- The andon is equipped with a 100 watt enunciator speaker and amplifier for audio prompting, which makes the sign easy to use as a bell timer for lunches and breaks, etc.
- When there are no messages to display, the andon displays the current date and time. Internal clock is automatically adjusted for day light savings.
- The andon stores a database that will allow records to be made for checking response times of personnel and number of calls made to a specific area.
- The Pro-Alert gives any work environment a professional look. It is just as attractive as it is effective. Visitors will notice the Pro-Alert andon and will give you the opportunity to express your value of communication and commitment to a visual workplace.

Q: What will the Pro-Alert andon cost me?

A: Every installation is customized to the clients needs. An estimate will need to be done based on your company's needs. Please call 209-918-2184 or e-mail us at info@pro-andon.net for more pricing information.

Q: Will I need to buy anything else to make the Pro-Alert andon function?

A: Pro-Andon will supply all the necessary components to get the system up and running as quickly as possible. When the sign is delivered to your facility, it will need to be hung using the included hardware, and plugged into a 120v standard receptacle. You will need to have a wireless (Wi-Fi) web enabled device to log on to the andon network.

Q: What type of Wi-Fi web enabled devices may be used to log on to the andon network?

A: Any standard PC running Internet Explorer with NT, Windows 9x, XP, XP embedded, or CE.net will work best. Pro-Alert may be configured to serve web pages to some Wi-Fi enabled PDAs. Pro-Andon offers a selection of compatible devices that may be purchased through us and/or can be helpful in helping your organization locate the necessary devices.

Q: How soon after I order will I receive my andon?

A: Each system is made to order. Lead times will range depending on the scale of the project and custom options. Lead times may be as short as 2-3 weeks.

Q: How will I install the Pro-Alert andon?

A: The Pro-Alert system is fully independent of hardwire or cables. The only requirement for operation is access to a 120v standard receptacle. Once plugged into a 120v receptacle, the Pro-Alert andon begins serving web pages to web enabled wireless clients directed to its IP address on the specified wireless network (802.11b/g).

The sign will be shipped/delivered with required hardware to hang from an overhead header or support wall. A scissor lift may be required depending upon your desired location.

Q: What are some of the customized options?

A: The Pro-Alert system may be customized for everything from the number of displays needed to what kinds of sounds are played at the time of execution. All sign messages and button displays are customizable to your needs.

Q: Wi-Fi/wireless networks will not work in my facility. Does Pro-Alert offer other network options?

A: Some facilities may not accommodate wireless networks, due to RF interference or other administrative issues. The system is offered standard with a Wi-Fi router, however, Pro-Andon can retrofit the sign to work on a wired network if necessary.

Q: Can the Pro-Alert andon work on my existing network (wireless or wired).

A: In most cases, there is no problem integrating the andon into an existing network.

Q: Is the Pro-Alert network secure?

A: The Pro-Alert network may be configured with Wired Equivelent Protection. An access list may also be created to allow only specific computers to connect to the network.

Q: How many Pro-Alert andons will I need for my facility?

A: The number of andon displays you will need for your facility is dependant upon configuration and size of your building. The Pro-Alert is a centralized andon system, which means that only one is necessary to accomodate several work areas. Because the of Pro-Alert's audio prompting capability, the andon does not have to be immediately visible from all areas. Most facilities require only one andon display.

Q: How long will Pro-Andon warranty the Pro-Alert andon?

A: We expect you to have many years of trouble free service with the Pro-Alert andon, however, the Pro-Alert andon is offered with a standard one-year warranty. All electronic components integrated into the Pro-Alert andon are available off-the-shelf at most neighborhood electronics stores. Replacement parts should be easily located and affordable. Manufacturer's warranties may be longer than the standard Pro-alert andon warranty.